Policies and information


Policies and Procedures

If you have any question about these policies and procedures please call Longhorn Office Products/Concho Business Solutions and we will be more than glad to help. We would also like to take this time to thank you for letting us service all of your office needs.

Order Entry

There are many different methods of placing your order.  The orders can be called in to customer service, entered directly on our website www.myworksmart.com, fax and email.  We request that when sending in orders to us, please find as many part numbers as possible.  It will help prevent order errors.  If you need help finding an item in the catalog please call or email customer service.  All items sold can only be sold by manufacturers request sell quantity.  We do offer web site training if needed. Call your local branch if you need help with our site.   All ordered placed before 5:00 p.m. your time zone will receive next day service. Any order after 5:00 could possibly be delayed a day.


Try, as we may there will always be backorders.  A backorder is when an item ordered by you is not available to us to ship with your original order.  It can be that our wholesalers are out of stock, manufacturers are out of stock, or the item was shipped to us in an unsellable condition.  Every effort is made to avoid backorders. Your invoice will be show a blank in the shipped column next to the item backordered. You will be billed when the item arrives.  We make every effort to ship your orders complete.  Presently we are running over a 98% fill rate on all orders.


Longhorn Office Products, Inc. has a 30-day from received return policy. Items over 30 days will not receive credit. Almost any product purchased from us may be returned for full credit as long as it is in its original packaging, in resalable condition, within thirty days of invoice date. If an item is to be returned please use the online return form or send a copy of the invoice along with the product. We will pick up your return the next time the driver makes a delivery in your area.  Once we have the received the product in our warehouse a credit will be issued to your account.  We do not allow credit on the following items: food and beverage, medicine, special order supply items, shortages not called in within 7 days, assembled furniture and special order furniture. Items not return in their original packaging, may not receive credit.


We offer two types of payment.  You can use a credit card or you can pay by terms.  All invoices are due in 30 days from date of invoice.  If you choose to pay by statement please submit payment within 10 days.  Any account that has a check returned for any reason will be subject to a $25.00 fee.  Any account that goes 16 days past due may be subject to a finance charge of 1 ½ % (18% per annum).  Any other payment terms requested will have to be approved by management.


We offer next day delivery on most items.  That means that any order placed will be delivered the next business day before 5:00(on items we have in stock).  If you need something by a specific time please call customer service. We will attempt to route the drivers to meet your needs.  A specific time of delivery cannot be guaranteed but will be attempted.  If there is an item broken or missing from your order and it is not noted on your packing slip please notify Longhorn immediately.


Case good furniture will be delivered as soon as it arrives. All assembled furniture will be put on a schedule for delivery. Your local warehouse personel or sales person will contact you to schedule delivery. On small furniture deliveries, where there are no stairs or moving of old furniture, there is no charge on delivery and install (in most cases). Major installs will require an assessment to determine installation fees and charges. All assembled furniture is considered a final sale and is non-refundable and non-returnable. Our employees are not allowed to remove or handle any type of electrical equipment. In addition they are not allowed to remove any structure that may interfere with the delivery (i.e. doors, stair rails, fixed wall shelves, etc). If your merchandise requires a stair carry, there may be an additional charge,. Please notify your sales representative for an assessment prior to delivery. Some locations cannot mount boards or surfaces. Please call your local branch to verify.

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